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FAQ

  • Are there any discounts available?
    Enjoy 10% off with minimum spend of $100 in one receipt! *Other discounts are not applicable during the 313 store grand opening.
  • Can I return or exchange my purchases?
    Items purchased at the 313 store grand opening are NOT VALID for returns or exchanges. Kindly check through your item thoroughly before making your purchase.
  • Can previously bought items be exchanged?
    During the 313@somerset Grand Opening from 16 to 17 January, previously bought items cannot be exchanged. You may do so after the Grand Opening or at our other stores at Far East Plaze, Suntec City.
  • Can I use store credits/Sunday Points in my orders?
    NO, store credits and Sunday Points are not applicable for the 313 store grand opening.
  • Can I reserve an item for my friend?
    NO, unfortunately, reservations are not allowed as it would not be fair to other customer who come early to queue.
  • Can I make a purchase without queueing even if I don't have to try on the shoes?
    Unfortunately no as this will not be fair to all customers who have queued.
  • Will these items be available online or in the other stores?
    Remaining stocks after the 313 store grand opening will be launched online and in all stores in the subsequent weeks.
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